Customer Service

Our Promise to You

As our customer, you are important to us. Being a small company that both manufactures and sells our product, we have complete control over the quality of what we produce. We also have the advantage of responding quickly to customer inquiries offering a more personalized service.

Our goal and promise to you is to:

• Deliver a high-quality custom-made Jigsaw Puzzle based on the image file you have sent us.
• Offer the most extensive range of custom puzzle sizes and piece counts.
• Provide a consistently high level of Customer Service to anyone who buys a Jigsaw Puzzle from us.
• Produce and ship orders within the shortest possible time but without any compromise in puzzle quality.
• Provide you with honest and professional advice regarding the production of a puzzle.
• Stand by our 60-day money-back guarantee..

What do I need to make a photo puzzle?

A photo puzzle can be made from any image or artwork such as a photo, painting, illustration, sketch, or children's drawing. Seeing your creation made into a custom-made jigsaw makes solving a puzzle even more fun.

Smart Phone and Digital camera users can easily upload their images to make into photo puzzles. As your photos are already in a digital format, select the image you want to make into a puzzle and upload it with your order.

Ensure the image you select in good condition and big enough to enlarge to make a quality photo puzzle. Photos or artwork sized 4x6in or above will typically be large enough to produce a good quality custom puzzle.

Click here to find out more about Image Size, Resolution, and Print Size.

Can you make a Photo Puzzle from more than one Photo?

Yes, we call this a Photo Collage Puzzle, also sometimes called a Photo Montage. We can create a photo collage layout for you using your photos and then turn this into a Jigsaw Puzzle.

Photo Collage Puzzles are a great way to commemorate an event such as an Anniversary, Birthday, Valentine's Day, Retirement, Wedding, Holiday, get-together, or any other special event where you have lots of photos and good memories.

You can either create your photo collage yourself and send it to us as a final digital image file or upload the individual image files you want to include in your Photo Collage Puzzle to our cloud - Click Here to Upload.